02 / AI Automations & Agents

Repetitive work
handled.
Automatically.

If a task follows the same shape more than twice a week, it shouldn't require a human. We map those tasks, build the automations that handle them, and hand back the hours your team is losing to work a machine can do better.

ServiceAI Automations & Agents
Rough timeline30 – 60 days
Engagement starts withFree workflow audit
OutcomeHours reclaimed, systems that run themselves
What we automate

Five types of work
that shouldn't require
a human touch.

01
Conversational AI Agents
Voice and chat agents that handle inbound enquiries, qualify leads, book meetings, and update your CRM around the clock. Built to sound like your business, act on your behalf, and know when to hand off to a human.
↗
02
End-to-end Workflow Automation
From form submission to signed contract. We stitch together Make, n8n, Zapier, and custom code to move data and decisions across every tool you own without anyone touching it in between.
↗
03
Document AI & Intelligence
Parse invoices, extract contract terms, generate proposals, summarise meetings, classify documents. Anything that involves a PDF, an email attachment, or a long-form transcript is a candidate.
↗
04
Internal Knowledge Copilots
Private AI assistants trained on your SOPs, pricing, products, and clients. Your team asks in plain English, gets answers grounded in your actual data — not a hallucinated approximation.
↗
05
Data Pipelines & Reporting
Auto-generated reports, weekly digests, anomaly alerts, and dashboards that compile themselves. The numbers find you on Monday morning — you didn't have to chase them on Friday afternoon.
↗

From new lead to booked call in 2.4 seconds.

This is a live trace of a lead qualification automation we built for a B2B SaaS client. The entire sequence — enrichment, classification, routing, draft reply, follow-up scheduling — runs in under three seconds.

Before: a salesperson spent 20 minutes doing all of this by hand. For every single lead. For every single day.

flow.run · live
→new_lead.receivedwebform
✓enrich.contactclearbit + apollo
✓classify.intentclaude · high confidence
✓score.lead82 / 100
✓route.to_ownerSales · Maya
✓draft.replypersonalised · 148 tokens
✓schedule.followup+2 days
⚡total.time2.4s — saved 22min
By function

Every department
has work that shouldn't
be manual.

s
Sales & CRM
  • Lead enrichment & scoring
  • Inbound qualification agent
  • CRM data hygiene & updates
  • Proposal generation
  • Follow-up sequencing
o
Operations
  • Weekly reporting & digests
  • Supplier & vendor comms
  • Onboarding flow automation
  • SOP compliance monitoring
  • Task routing & assignment
f
Finance & Admin
  • Invoice OCR & extraction
  • Expense categorisation
  • Reconciliation pipelines
  • Contract term extraction
  • Audit-ready logging
m
Marketing & Content
  • Review aggregation & responses
  • Content repurposing pipelines
  • Newsletter drafting
  • Social scheduling automation
  • SEO brief generation
c
Customer Support
  • Tier-1 support agent
  • Ticket routing & triage
  • Knowledge base Q&A
  • Escalation detection
  • Post-resolution follow-up
h
HR & People Ops
  • Job description drafting
  • CV screening & shortlisting
  • Employee onboarding flows
  • Policy Q&A copilot
  • Leave & absence processing
Selected results

What happens
when it ships.

E-commerceCase 01
From 2,400 manual order tags to zero.
A fashion brand was tagging every order by hand for fulfilment routing — two part-time staff, four hours daily. We built a Claude-powered classifier that reads order notes and SKUs, then writes directly back to Shopify.
28h
Saved / week
99.4%
Accuracy
$0
New hires needed
B2B SaaSCase 02
Leads qualified before the team wakes up.
A SaaS company was losing deals to slow response. We built a voice + email agent that responds in under 90 seconds, qualifies on budget and timeline, books the call, and writes the CRM note.
3×
Booking rate
90s
Response time
$140k
New ARR, Q1
AccountingCase 03
Invoice processing on autopilot.
A 14-person bookkeeping firm was drowning in client invoices. We built a pipeline: pull from email, extract line items with vision-LLM, code against Xero chart of accounts, queue for one-click review.
82%
Time reduction
+22
Clients added
$0
New hires needed
Real EstateCase 04
Listing copy that never repeats itself.
A boutique agency wanted unique, on-brand listing descriptions for every property. We trained an internal copilot on their voice and 8 years of past listings. First draft in 30 seconds, every time.
95%
Faster drafts
+18%
Enquiry rate
2.1k
Listings shipped
How we work

From audit to
live system — a clear path.

01
Workflow Audit
A free session where we map your team's week and identify the highest-leverage automation candidates. You leave with a written list ranked by potential hours saved. No commitment required.
02
Design & Spec
We document exactly what we'll build, how it connects to your existing tools, where human review sits, and what success looks like. Everything is agreed before we write a line of code.
03
Build & Test
We build, test against real data, tune edge cases, and set up monitoring. Rough guide: 30–60 days from project start depending on complexity and number of integrations.
04
Handover & Training
Your team gets documentation, a walkthrough, and a Loom recording. The system is yours — you own the workflows, the code, and the credentials. We're not in the loop unless you want us to be.
Client words

What people say
after we ship.

"Nick built us a lead system that replaced two SDRs. It's faster, never sleeps, and books better calls. Genuinely unfair advantage."
Sarah Chen
Founder · Northstar Labs
★★★★★
"He shipped in 30 days what our internal team had been scoping for six months. No bureaucracy. Just working software."
Marcus Webb
COO · Hardline Property
★★★★★
"We went from drowning in invoices to having Sundays back. The pipeline has been running flawlessly for eight months. Best money we've spent."
Priya Anand
Managing Partner · Ledgerwise
★★★★★
"What I appreciated most: he talked us out of two automations that wouldn't have paid off. Honest engineering. Rare in this space."
Daniel Okafor
CEO · Brightroom Studios
★★★★★
Industries

We've automated
across every sector.

e
E-commerce
Order tagging, support agents, returns, inventory alerts, review aggregation.
b
B2B SaaS
Lead enrichment, demo booking, onboarding, churn detection, expansion playbooks.
p
Professional Services
Proposal generation, contract review, time-tracking summaries, client reporting.
f
Finance & Accounting
Invoice OCR, expense categorisation, reconciliation, audit-ready logs.
r
Real Estate
Listing copy, lead qualification, document collection, tenant comms.
h
Healthcare Admin
Patient intake, insurance verification, appointment scheduling, note summaries.
Questions

Things people ask
before saying yes.

Rough guide: 30–60 days from project start. That includes the audit, design, build, testing, and handover. We give you a documented timeline upfront — and we hold to it. Complex multi-system projects can run longer; we'll tell you before we start.
That's exactly what the free audit is for. We map your team's week, identify the highest-leverage candidates, and rank them by potential hours saved. You leave with a written list whether or not we work together.
Yes — carefully and with an NDA in place before we start. We work with whatever credentials give us the minimum access needed to build the integration. Everything we access is documented and can be revoked at any time.
Every system ships with monitoring, alerting, and documentation. We include a post-launch support period on every engagement. After that, your team has the documentation and training to maintain it themselves — or we can stay on a light retainer. Everything is yours: code, credentials, workflows.
Yes, if you don't design for it. We build human-in-the-loop checkpoints for anything high-stakes — proposals, financial data, client-facing comms. Lower-stakes tasks (routing, tagging, classification) run fully autonomously with confidence thresholds set to catch edge cases. We tune this carefully during build.

Tell us what's
eating your team's week.

Book a free audit →
Email Nick
Sydney · AU
Call Nick
LinkedIn  /  Calendly
Also from BrainSwerve
01 / AI Deployment
AI Deployment & Integration
We go in, choose the right harness, and wire AI structurally into your business.
Explore →
03 / Custom Software
Custom Software & Apps
AI-accelerated builds — tools, platforms, and products only possible right now.
Explore →